Privacy Policy

At Fleurieu Health and Dietetics we require your consent to collect personal information in order to provide a clinical service. 

  1. The main reason we collect information from you is to enable us to provide you with a quality service. The information we collect allows us to properly assess your situation, provide appropriate information and advice, and assist you in achieving your goals. 
  • We will also use the information you provide for administrative purposes in running our business and for correspondence with others involved in your health care including doctors, specialists and other health professionals. 

As a member of the Dietitians Australia I must follow the Privacy Act 1988 and the Australian Privacy Principles.

All personal data collected is held in encrypted clinical software and is used solely for the purpose of providing care. We take reasonable steps to protect the personal information we collect and hold. Your personal details are not shared with a third party without your explicit consent or if permitted or authorised to do so by law.  We take reasonable steps to protect the personal information we hold from misuse, loss, and interference from unauthorised access. We may take steps to destroy or permanently de-identify information when it is no longer needed for any purpose for which it may be used or disclosed. 

If you have any questions in regards to these matters, please don’t hesitate to ask. 

Dietitian’s Australia  dietitiansaustralia.org.au

Privacy Act 1988 and Australian Privacy Principles www.oaic.gov.au

Complaints Policy

If the customers wished to give the provider feedback, the participant/representative can email the Administrative Support at Fleurieu Health and Dietetics at admin@fleurieuhealth.net.au

If the customer is not happy with the provision of supports and wishes to make a complaint, the participant can:

For participants of the National Disability Insurance Scheme, if they are not satisfied or do not want to talk to the above options, the participant can contact the NDIS Quality and Safeguard Commission by calling 1800 035 554, visiting one of the offices in person, or visiting www.ndiscommission.gov.au for further information.